Customer satisfaction is always our top priority. If you are not satisfied with the items you received, we can easily arrange a refund for you. Exchange is not available. If you have any issue with your order, please feel free to send an email to support@knightshoodies.com. We are always here to help.
If you have received a defective, damaged, wrong size or wrong product within 14 days of receiving the item, please immediately email us at support@knightshoodies.com. Please notice that we don't provide exchange services.
Please send an email to support@knightshoodies.com and describe the issue in detail, including the return reason, along with your order number and SKU information. For defective, incorrect or not-as-described items, please send us the picture or video to showcase the problem. Then you will receive instructions and our warehouse address for return. The return shipping fee will be at your own cost. It can take 20-30 days for a returned item to reach us, depending on the courier you choose.